Over 80% of online consumers say their buying behavior changes when they know their activity is being tracked, according to recent digital commerce studies, an insight that perfectly sets the stage for understanding how observation influences behavior in digital environments. The Hawthorne Effect describes a psychological phenomenon where individuals modify their behavior because they know they are being observed. Originally identified in workplace productivity studies, it revealed that people often perform differently, not because of changes in conditions, but because attention is being paid to them. Understanding The Hawthorne Effect With a Simple Example Imagine employees in an office told that their performance is being monitored for a short period. Productivity rises, not because of better tools or processes, but simply due to awareness of observation. This behavioral shift is the core of the Hawthorne Effect , and it extends far beyond physical workplaces. The Hawthorne E...
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